Politique de confidentialité

SHIPIMART™ PRIVACY POLICY

ShipiMart (we, us or our) is committed to protecting your privacy. This policy explains how we collect, use and protect your personal information. It applies to all personal information we handle, whether we collect it through our website, in person, or through other means.

  • For individuals located in the European Economic Area (EEA), United Kingdom or Switzerland: Additional rights and protections apply to you under the General Data Protection Regulation (EU) 2016/679 (GDPR) and the UK GDPR. Please refer to Appendix 1 at the end of this policy.

  • For individuals located in California: Please see our section on additional rights for Californian residents.

  • For individuals located in Canada: Please see our section on dispute resolution for Canadian residents.

Our Direct Marketing Program terms, Messaging Terms, Messaging Privacy Policy, and any other terms available on our website provide additional information on how we use your Personal Information. In the event of an inconsistency, this Privacy Policy shall prevail.

Quick Overview

  • We collect information you provide to us and information we gather when we interact with you.

  • We use this information to provide our services and improve your experience.

  • We protect your information using secure systems and processes.

  • You have rights regarding your personal information, including access and correction rights.

Information We Collect

1. Identity and Contact Details

  • Name, shipping address, billing address, and email address.

2. Payment and Transaction Details

  • Payment and transaction details for products and services you've purchased from us, enquiries about our products, your preferences for our services, marketing preferences, and feedback or survey responses.

3. Digital Information

  • IP address and general location information derived from your IP address.

  • Search and browsing behavior, website usage patterns, and cookie preferences.

4. Recordings and Interactions

  • Message transcriptions, records of customer support histories, and chat histories (including when you interact with any of our customer service tools or AI agents).

  • Records of our decisions in relation to any of your customer support requests.

5. Professional Information (for Job Applicants)

  • Employment history, professional experience, required authorizations, and information about your right to work in the relevant jurisdiction.

How We Collect Personal Information

  • Directly from you: When you interact with us, place an order, contact us, or fill out forms on our Site.

  • Automatically: When you visit our website, use our technologies, or interact with our online services.

  • From third parties: Service providers, business partners, public sources, and organizations or people authorized by you.

Why We Collect, Hold, Use and Disclose Personal Information

  • Business Operations: To manage our relationship with you, process and deliver your orders, maintain accurate records for billing, and handle your inquiries.

  • Communication and Support: To respond to your questions, communicate important updates about your orders, and manage feedback sessions.

  • Service Improvement: To conduct analytics, improve our business operations, develop and enhance our e-commerce platform, and understand how our products are used.

  • Marketing and Promotions: To send you promotional information about our products, manage your marketing preferences, and run competitions or special offers.

  • Employment Purposes: To assess employment or contract applications and evaluate candidate qualifications.

  • Legal and Compliance: To comply with our legal obligations, respond to lawful requests, and protect our legal rights and interests.

Our Disclosures of Personal Information to Third Parties

We may disclose personal information to trusted third-party service providers to help run our business, including:

  • Shopify: Which powers our online store.

  • Klaviyo: Which manages our email marketing and engagement tracking.

  • Gorgias & Narvar: Which process customer data when provided directly through our customer and returns portals.

  • Professional Advisers: Financial institutions, auditors, insurers, and legal advisers.

  • Corporate Transactions: If we merge with or are acquired by another company, your information may be disclosed to our advisers and included in the transferred assets.

  • Legal Bodies: Courts, regulatory authorities, and law enforcement officers as required or permitted by law.

Overseas Disclosure & Storage

We store your personal information securely. However, your information may be accessed from or transferred to locations outside your home country when our global service providers (such as hosting or payment processors) are located overseas, or when cloud-based data storage solutions are utilized.

Before disclosing your personal information to an overseas jurisdiction, we take reasonable steps to ensure that the recipient treats your information securely and in accordance with applicable privacy laws through contractual agreements and strict security standards.

Your Privacy Rights and Choices

  • Providing Information: You can choose whether to provide personal information to us. However, if you don't provide certain required information, we may not be able to fulfill your orders or provide specific services.

  • Minors: We do not knowingly collect information from individuals under the age of 14. If you are a parent or guardian and believe we have inadvertently collected information from a minor, please contact us for immediate deletion.

  • Access & Correction: You can request access to the personal information we hold about you, or ask us to correct any information that is inaccurate, out of date, or incomplete. We will respond to your request within a reasonable time.

  • Marketing Opt-Out: You can opt-out of receiving marketing communications at any time by clicking the "Unsubscribe" link at the bottom of any email or by adjusting your text message preferences.

Protecting Your Information

We use multiple layers of security to protect your data:

  • Technical Safeguards: Enterprise-grade encryption for data storage and transmission, regular security monitoring, and threat detection systems.

  • Operational Security: Staff training on privacy protocols and strict access controls based on job requirements.

  • Physical Security: Secure premises with controlled access and secure disposal of documentation.

Public Information Notice: Please note that any information you choose to share publicly on online platforms (such as product reviews or public comments) can be accessed and used by others. We cannot control or protect information that you make publicly available.

Cookies, Analytics, and Advertising

We use cookies, tracking pixels, and similar technologies to improve your browsing experience, remember your preferences, and track website performance.

  • Google Analytics: Used to understand how visitors interact with our website. You can opt out of Google's advertising features through your Google account settings or browser add-ons.

  • Meta Advertising Tools: We use tools like the Meta Pixel to understand ad performance and show you relevant advertisements on Facebook and Instagram. You can manage these connections within your Meta account preferences.

  • Third-Party Sign-In: If you use single sign-on (like Google or Facebook) to connect with us, we receive personal information from that provider based on your privacy settings with them. You can request the deletion of this data by emailing us.

Artificial Intelligence (AI) Technologies

We use artificial intelligence and machine learning tools (such as automated customer service chatbots) to streamline routine tasks, process support queries, and optimize our services.

  • Data Protection: Our third-party AI providers are contractually required to handle your data securely and in accordance with privacy laws.

  • Commitment: We do not use automated decision-making processes that significantly affect you without human oversight. Any data inferred or processed by AI technologies maintains the exact same privacy rights outlined in this policy.

California & Canada Resident Rights

  • California Residents: Under California Civil Code Section 1798.83, you may request information regarding our disclosure of personal information to third parties for direct marketing. ShipiMart does not sell your personal information to third parties.

  • Canadian Residents: We rely on your explicit or implied consent as the legal basis for processing your personal information. You may withdraw your consent at any time by contacting our privacy team.

Contact Us or Make a Complaint

If you wish to access your data, correct a mistake, change your preferences, or lodge a privacy complaint, please follow these steps:

Step 1: Contact Our Privacy Team

  • Email: info@shipimart.com

  • What to include: Your full name, contact details, clear details about your request or complaint, and any relevant order reference numbers.

Step 2: Our Review

We will verify your identity to protect your security, thoroughly investigate your request, and respond to you in writing within a reasonable, legally required timeframe to explain the actions taken.

Step 3: External Review

If you remain unsatisfied with our internal response, you have the right to contact your local privacy authority:

  • Australian residents: Office of the Australian Information Commissioner (OAIC)

  • New Zealand residents: Office of the Privacy Commissioner

  • UK residents: Information Commissioner's Office (ICO)

Amendments

We may update this policy at any time by posting the revised version on our website.

  • Last Amendment: June 10, 2026.

Appendix 1: Additional Rights for Individuals Located in the EU or UK

1. Legal Bases for Processing

Under European and UK data protection laws, we must have a valid legal reason to process your personal data. We rely on the following bases:

  • Performance of a Contract: To process and deliver your e-commerce orders or handle pre-contractual inquiries.

  • Legal Duty: To maintain accurate financial, billing, and tax records.

  • Legitimate Interests: For customer support, web analytics, service improvements, and direct marketing, provided these reasons do not override your fundamental privacy rights.

  • Consent: Where you have explicitly opted into a specific data processing activity (e.g., specific tracking or marketing tools).

2. Your Additional European Rights

  • Right to Erasure ("Right to be Forgotten"): You can request the deletion of your personal data where it is no longer necessary for our business or has been unlawfully processed, subject to legal retention obligations.

  • Right to Restrict Processing: You can ask us to suspend processing your data while you contest its accuracy or object to its use.

  • Right to Data Portability: You can request a structured, machine-readable copy of your data to transfer to another service provider where technically feasible.

  • Right to Object: You have an absolute right to object to your personal data being used for direct marketing purposes.

To exercise any of these rights under the GDPR or UK GDPR, please submit your request to info@shipimart.com.